Question - What time should I place my garbage and recycling containers out for curbside pick-up?
A - Place your garbage and recycling carts out the night before.
Question - What should I do if my pick-up is missed due to weather/poor road conditions?
A - Services will resume as soon as secondary and rural road conditions allow.
Question - What is your refund policy?
A - Any requests for refund or cancellation will not be granted if the request is made after the first pickup. If you should cancel your service with us for any reason, please be advised that there are no refunds of any kind. Before we repossess any receptacle, the receptacle must be empty and clean as there is a cleaning fee of $20.
No refunds, except for items that were not collected due to a proper cancellation request for bulk items. All requests for refund or cancellation will only be granted if a request is made by 12:00 noon the day before the scheduled collection day. For example: If the scheduled large appliance pick-up day is Thursday, a refund or cancellation request must be made by Wednesday (the day before), before 12:00 noon.
Question - Are there any restrictions as to what I can put in my garbage container?
A - Some of the items not allowed in your garbage are: Construction materials, hazardous waste, medical waste, tires, batteries, paint, appliances, and yard waste.
Question - Are there any restrictions as to what I can put in my recycling container?
A - Items allowed at this time are household plastics, aluminum cans, tin cans, and cardboard boxes. All items must be rinsed of food or liquids.
Question - What if I have extra trash outside my trash can?
A - The trash will not be picked up without prior notification to our customer service office.
Question - What if I need an extra pick-up or have bulk items that I need to get rid of?
A - Please contact our office to plan for the pick-up (fees may apply for a non-standard pick-up).
Question - Will you be closed for the holidays?
A - Observance of New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and New Year. Please view our schedule or more information on trash and recycling pick-up.
Question - I would like to pay my bill using the pay now system located on your website. Are there any fees that will be added to the transaction?
A - To cover merchant-processing costs, a surcharge of 3% per transaction will apply to credit/debit card purchases.
Question - If my check is returned from my bank for any reason, are there any fees that will be added to my account?
A - To cover the cost and damages for writing bad checks, a surcharge of $30.00 or 5%, whichever is greater per transaction, will be applied to the account, as authorized under Georgia Law O.C.G.A. 13-6-15.
Question - What should I do if my check is not honored by my financial institution?
A - You will receive a written demand which will be sent to you by certified mail, statutory overnight delivery, or first-class mail supported by an affidavit of service to the address printed or written on the check given by the maker at the time of issuance of the check or, in the case of a draft or order, to the last known address, the notice to be deemed conclusive ten days following the date the affidavit is executed, to the maker of the instrument at the address shown on the instrument.